F.A.Q

Our shipping rates come directly from the shipping companies used depending on what part of the world you are ordering from. We do not add any handling fees. The live shipping and international rates fluctuate and we do not control how they are adjusted. All sales tax is determined on which Country your order is being shipped too. We’ ll send your order worldwide by Airmail.

We are using the most secure online payment gateway PayPal. You will be able to pay the order with most other major credit cards -Visa, MasterCard, Amex, Discover, without creating a Paypal account. You will not be obligated to create a Paypal account in order to pay with credit card.

Orders are processed Monday thru Friday from 9:00am – 6:00pm PST excluding statutory holidays. Processing takes 1-2 business days. The posting is made by registered priority mail from Bulgarian posts, so you will receive a tracking number by which you can follow the route of your item. It usually takes from 7 to 10 days to reach the destination.

Patches will ship in either a brown bubble-lined envelope or a white rigid envelope (depending on order size) and include a free tracking number with your order.

If you are unhappy with received Ready patches, you can return them and we will refund you their full price. Products must be returned within 20 days of receipt.

Patches must be returned in original condition and good packed. We will not refund any patches that have already been ironed on or sewn onto a garment. Buyer is responsible for return shipping costs. When we get the patches back we will issue a full refund.

The refund is not acceptable in the following cases:

1. Unclaimed package. It is your obligation to claim the package at your local post office. In case the patches are returned to us, we can offer to resend the item after you pay expenses for repeated shipping.

2. Broken or damaged products (by customer fault).

3. For Custom Patches. Unfortunately, patches created especially for you are not suitable for others. We hope for your understanding.

We make every effort to inspect every patch before it is mailed, but sometimes a dropped stitch or a small blemish will make it past. If this happens, we will replace the item at no charge.

We ship to the USA, Canada, UK, European Union, Japan, Australia, and New Zealand. We no longer ship to Russia, South America, Central America, the Middle East (except Israel), and the Far East (except Japan) due to the large number of lost packages in these regions.

All of our items ship from our warehouse in Sofia, Bulgaria.

Not for now, but in the near future.

Yes! All of our patches come ready to iron on to virtually any garment. Each patch has a thin polymer backing that when heated and then cooled will permanently stick to any item it is attached to. The backing is thin enough that if you want to sew on the patches, you won’t even notice it. We include detailed iron-on instructions with every order. Please do not attempt to iron patches onto leather, satin, nylon, rayon, or any tri-acetate fabric that will fail at 400 degrees.

Yes. You can fill out this short form so we can get more clarity on what you imagine.